Why You Should Choose HireTrack Eclipse
When you buy a package, the most important things to bear in mind are:
HireTrack Eclipse has been in use for almost 15 years and is constantly updated from customer feedback.
This means the program continues to evolve, where rather than forcing the user to work how the programmer thinks
they should, Eclipse is adapted to the changes in the industry. It is through
this combination of adapting the program to your specific needs and adapting
some of your procedures that our clients have found to be the most successful.
One lesson we learned early on is that if the users on the shop floor can't make the computer do what they need, they
don't use it and as a result the information in the program becomes worthless.
How a program can cope with the complexities of the real world of rental, rather than an ideal world where equipment
always returns on time and the customer never gets a 'special deal', is what sets this
HireTrack Eclipse apart from the rest.
HireTrack Eclipse's flexibility is at work throughout the whole process. Whether it be multiple price calculation methods, to suit the
realities of modern rental companies; variable price lists and discounts for different customers; or different ways of
creating packages of parts, subhires, partial returns, or swapping out defective equipment, you will find that HireTrack
Eclipse can do it all.
Our latest release has had over 100 new features added and that's just one years evolution. These features
aren't
sales gimmicks, but introduced in response to user feedback to make their life easier.
The core design of HireTrack Eclipse puts information easily at hand, to make it easy to find and manipulate.
HireTrack Eclipse was designed around a simple book and page interface, to group information logically and make it easy
for the user to see where to go and where to find information. Users learn how to use HireTrack Eclipse very quickly,
saving time and money.
Our customers tell us that Navigator Systems offers the best support in the
business!
We have invested heavily to ensure that any issues are dealt with quickly and efficiently. As well as telephone support,
we have dedicated forums for our customers to talk openly to us; desktop streaming allows us to remotely control the customers
computer and quickly resolve issues; and online support tracking to make sure each issue is dealt with efficiently.
Everyone on our support team has used the program for at least five years and comes from the rental industry so
therefore, we understand the challenges that the customers face each day.
Don't just take our word for it;
“The advantage is that you can pick up the phone and talk to the designers, which is something you can't exactly do with Microsoft”.
GearHouse, South Africa
The best indicator of whether the program really works is to look at who uses it. While HireTrack Eclipse
will not be the best solution for everyone, it certainly is for most.
HireTrack Eclipse is in use in over 20 countries, by over 500 companies totaling thousands of users worldwide.
A leading rental magazine referred to HireTrack Eclipse as ‘The industry standard ’, reflecting the fact that it
is the widest used software for entertainment rental – a position achieved by listening to our customers and giving
them what they want.
In the fifteen years since HireTrack Eclipse was first developed and released, we've seen other packages come and go, but HireTrack Eclipse
is still there and still number one.
